We aim to make ordering, evaluating, and returning equipment as straightforward as possible. Below is a clear outline of what you can expect when working with Jaybird.
Not sure if an Aquafog unit is right for your application? We strongly recommend starting with our trial period before placing larger orders.
Simply keep the original packaging, evaluate the unit, and if it does not meet your needs, contact us for a return authorization.
Note: Shipping costs are not refundable. Trial period returns are limited to one unit per customer per year.
Most orders ship quickly—often the same day or within 24 hours—because we maintain strong inventory levels.
Many customers rely on our fast turnaround to resolve urgent issues, and we work hard to get equipment out the door as quickly as possible.
Equipment in original packaging may be returned for a full refund within 45 days. Shipping costs are not refundable.
Used equipment may be returned with prior authorization. A restocking fee of 5–20% may apply depending on condition. Returns are limited to two units per customer per calendar year.
Large quantity returns are limited. We strongly recommend evaluating a single unit before placing bulk orders to ensure the product is the right fit.
Custom-built equipment is not eligible for return.
See what customers are saying about our products and service: View Testimonials